Delivery & Returns Policy

 

 

Delivery

 

Delivery of pet related gifts and accessories is calculated according to weight and as such varies for each product.  Most items are sent via Royal Mail.  Please be aware that there are occasional delays in the postal service due to Covid.

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Returns

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We  accept returns and exchanges.

Conditions of return:

• Please contact us within 14 days of delivery.

• Please dispatch items back within: 30 days of delivery

• Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Please be aware that items in this store are handmade and that any request for alternative products or exchanges are dependant on relevant lead times if applicable. Please get in touch to check availability.

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The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders

• Perishable products (like food or flowers)

• Digital downloads